Online Consumer Assistance Form - Welcome

Welcome, and thank you for using the Department of Banking online form. Please review the process below to find out what happens once you submit your complaint/inquiry. We look forward to addressing your concerns and providing you with assistance!

Sending your Complaint/Inquiry

• You can send a complaint/inquiry about an issue you have with a financial institution, company or individual regarding a consumer financial product or service.

• You will receive an acknowledgement of our receipt of your documentation and we will email you updates.

• We will forward your complaint/inquiry and any documents you provide to the financial institution, company, or individual and will work to get a response from them. If we find that another government agency would be better able to assist you, we will forward your complaint/inquiry to them and will notify you.

• Based on the information and documentation presented, the Department of Banking will make a determination of compliance with Connecticut Banking law.

Receiving the Response

• The financial institution, company or individual reviews your written complaint/inquiry, communicates with you as needed, and reports back about the steps taken or that will be taken on the issue you identify in your complaint/inquiry.

• We will let you know when the financial institution, company or individual responds.

• You will be able to review the response and have the opportunity to advise us if you dispute any information in the response and/or the resolution.

• If you do not agree with the resolution or response, you have the opportunity to provide additional documentation if needed.

Matters in Litigation

• We cannot become involved in complaints/inquiries that are in litigation or have been litigated, with the exception of judicial foreclosure of a mortgage on a primary residence in Connecticut. However, the role of the Department of Banking in such judicial foreclosure cases remains to enforce Connecticut Banking Law. In addition, we provide information, non-legal advice, and guidance, with contact information for appropriate community-based resources, suitable to the defendant/borrower. Those resources are summarized in our Foreclosure Hotline Bulletin.

Questions?

• Questions regarding the online consumer assistance form:

Direct: 860-240-8170 (Hartford)

Toll-free: 1-800-831-7225 X8170

Fax: 860-240-8178 (Hartford)

Email: banking.complaints@ct.gov